Browse answers to frequently asked questions about Notch hats, shipping, sizing, returns, bulk discounts, gift cards, and more.
What Is a Notch Hat?
Notch hats are specially designed baseball caps featuring our patented notch technology that helps eliminate the interference between your hat and sunglasses, glasses, or safety glasses for a more secure and comfortable fit.
Why Do Notch Hats Have Notches in the Brim?
The notches are designed to help eyewear sit naturally and comfortably while helping reduce pressure and movement caused by traditional baseball caps.
Will Notch Hats Work With My Sunglasses or Glasses?
Notch hats are designed to work with most sunglasses, prescription glasses, and safety glasses.
Why Don’t Some Notch Hats Have a Top Button?
Some Notch hats feature a buttonless top design for improved comfort while wearing over-the-head hearing protection or headsets.
Are Notch Hats Made in the USA?
Notch is a veteran-owned company, and our hats are designed in Arizona. Initial manufacturing takes place overseas using premium materials and high-quality production standards, allowing us to keep our hats competitively priced while maintaining the patented Notch design.
For most of our hats, the patented notches are installed and finished right here in the USA.
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Ordering & Shipping
When Will My Order Ship?
Most in-stock orders ship within 1 business day. Delivery times provided by carriers are estimates and are not guaranteed.
Has My Order Shipped?
We'll send you an email with tracking information as soon as your order ships.
If you did not receive an order or shipping confirmation email, please contact us at contactus@notchgear.com.
How Do I Track My Order?
Tracking information will be emailed once your order has shipped. You can also log into your account to view your order status and tracking details.
Do You Ship Internationally?
Yes. If your country appears during checkout, we currently ship there.
International customers are responsible for any duties, taxes, import fees, or customs charges required by their country.
Do You Ship to APO/FPO Addresses?
Yes. We proudly ship to APO/FPO military addresses using USPS.
Where Can I Find More Shipping Information?
Please visit our Shipping Information page for complete shipping details and policies.
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Returns & Exchanges
What Is Your Return Policy?
Please visit our Exchanges & Returns page for complete return instructions and eligibility information.
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Bulk Orders & Custom Hats
Do You Offer Military & First Responder Discounts?
Yes. We offer bulk discounts for military, law enforcement, fire, EMS, and first responder organizations on qualifying orders.
Do You Offer Bulk Pricing?
Yes. We offer bulk pricing on qualifying orders of 24 or more in-stock hats for teams, organizations, businesses, and events.
Bulk pricing tiers:
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24–47 hats — 15% off
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48–95 hats — 20% off
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96+ hats — 25% off
For bulk pricing inquiries, please contact us at contactus@notchgear.com.
Do You Offer Custom Hats?
Yes. We offer custom Notch hats for businesses, teams, organizations, and promotional use.
Visit our Custom Embroidered Ball Caps page for more information and to get started.
Do You Offer Wholesale or Dealer Pricing?
Yes. We offer a dealer program for qualified retailers and businesses interested in carrying Notch products.
Visit our Become a Dealer page for program details, application requirements, and information on getting started.
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Gift Cards & Payments
Do You Offer Gift Cards?
Yes. Notch digital gift cards are available in multiple amounts and make an easy gift for anyone who loves premium hats and patches.
How Do I Purchase a Gift Card?
You can purchase a Notch digital gift card directly from our Gift Card page. Gift cards are delivered digitally and available in multiple amounts.
How Do I Redeem a Gift Card?
Enter your gift card code during checkout in the discount code or gift card field on the payment screen.
What Payment Methods Do You Accept?
We accept major credit cards, Shop Pay, PayPal, and additional payment methods available during checkout.
For security purposes, the billing name and address provided at checkout must match the information associated with the payment method used. Orders that do not meet these requirements may be canceled.
Can I Use More Than One Discount Code?
Only one discount or promo code can be used per order. Discount codes cannot be combined with site-wide sales unless otherwise stated.
Do I Have to Pay Sales Tax?
Sales tax is charged where required by state law based on the shipping destination of your order.
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Patches
What Types of Patches Do You Carry?
Our collection includes embroidered patches, PVC patches, leather patches, American flag patches, tactical designs, funny sayings, and outdoor-inspired graphics.
Do Your Patches Use Hook and Loop Backing?
Yes. All Notch patches feature hook and loop backing for secure attachment and easy swapping on hats, packs, jackets, and other compatible gear.
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Care Instructions
How Do I Clean My Notch Hat?
We recommend hand washing your Notch hat using warm water and a mild, non-bleach detergent. Allow the hat to air dry completely.
For spot cleaning, use a clean cloth with warm water and mild detergent to gently clean the affected area. Stubborn sweat stains on the inner brim can often be loosened using a small amount of mild shampoo before rinsing with cool water.
To help reduce staining and fading, consider using a fabric protectant such as Scotchgard™ after cleaning.
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Affiliate Program
Do You Have an Affiliate Program?
Yes. We offer an affiliate program for creators, influencers, and brand partners interested in promoting Notch products.
Visit our Affiliate Program page for more information and application details.
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Still Need Help?
Our team is happy to help. Contact us at contactus@notchgear.com and we’ll get back to you as soon as possible.
