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FAQs

HOW DO I FIND MY SIZE AND NOTCH LOCATION?

Use our PERFECT FIT GUIDE to find out which size and notch location you need. Each product also features a size chart that is specific to the style of that Notch hat.

 

WHAT KIND OF GLASSES WILL NOTCH HATS WORK WITH?

Use our PERFECT FIT GUIDE to find which notch location will fit best with your glasses.

 

WHAT IS THE RETURN / EXCHANGE POLICY?

Check out our Return Policy HERE.

 

CARE INSTRUCTIONS

Hand washing: Use a gentle non-bleach laundry detergent with warm water and let air dry.

To spot clean: Mix warm water with mild non-bleach laundry detergent. With a clean cloth and solution, spot clean the exterior. If there are stubborn sweat stains on the inner brim, rub stains with shampoo to help loosen body oils. Rinse your Notch hat with cool water to remove the soapy residue. Then let it air dry.

To help prevent fading & staining: Spray a stain/moisture repellant such as Scotchgard™ on your clean Notch hat. For a quick refresh, sprinkle a little baking soda on the inner side of the hat and allow it to sit for a few minutes. Shake out the excess baking soda.

 

DO YOU OFFER EMBROIDERY?

We do offer embroidery services for orders of 24 hats or more. Email us at contactus@notchgear.com for more information. Please include the style you are interested in, your logo, and how many caps you would like to purchase.

 

WHAT QUALIFIES FOR BULK PRICING?

Orders of 24 hats or more qualify for bulk pricing as outlined below.

24 - 47 hats 15% off

48 - 95 hats 20% off

96 hats and up 25% off

Email us at contactus@notchgear.com to receive this special bulk pricing.

 

WHEN WILL MY ORDER SHIP?

Your order is very important to us and we'll always strive to ship it out as quickly as possible, usually the next business day after you place it. Due to COVID-19, carriers are experiencing personnel shortages as well as an unprecedented and historic increase in online shopping. 

Because of this, some customers are experiencing significant delays in the delivery of their order.  In addition, tracking information for many orders has not been updating properly until the package arrives at your local post office. That can be very frustrating and we sincerely apologize for that.  While carriers continue to deal with these issues, you should anticipate extensive delays. 

In an effort to serve you, we will continue to do our part in getting each order fulfilled as quickly as possible.   

If the delivery of your order is time-sensitive, please consider choosing FedEx as your shipping option.

As consumers ourselves, we know how frustrating these times can be and we sincerely apologize for any inconvenience.  For additional information on shipping delays, see below:

FedEx shipping delays

USPS shipping delays

As always, if you have any questions or concerns about your order, please contact our customer service team and we'll do everything we can to help.

Gatorz sunglasses usually ship in 2-5 business days. Orders that include Gatorz or Pre-order items will ship together once the Gatorz or Pre-order item is available.

FREE U.S. shipping via USPS available on all orders over $50!

 

HAS MY ORDER SHIPPED?

We'll send you an email to notify you when your order has shipped. If you didn't receive an order or shipping confirmation email, please send us an email at contactus@notchgear.com.

 

HOW DO I TRACK MY ORDER?

We'll send you an email once your order has been shipped that will include your tracking details.  You can also login to your account and view your order details and tracking information.  

Please note:

Due to unprecedented volume, USPS tracking information for many orders has not been updating properly until the package arrives at your local post office.

 

DO YOU SHIP TO APO AND FPO'S?

Yes, we proudly ship to military addresses! We ship to APO/FPO addresses using the United States Postal Service. The USPS recommends entering the full name with a middle name or initial and PSC number, unit number, or ship name.

When shipping to an APO/FPO address you will need to mark the country as the United States to avoid being charged international shipping rates. The city name should be entered as "APO" or "FPO" and the state entered as AE, AP, or AA. 

 

DO YOU SHIP TO MY COUNTRY?

During the checkout process, if your country is listed in the dropdown menu then we are currently able to ship to you.

All customs, duties, and taxes are your responsibility and are governed by the state or country you live in. A bill including these fees may be sent to you and Notch does not cover these additional fees. Unfortunately, we do not offer returns, exchanges, or replacements for international orders.

 

WHAT ARE MY PAYMENT CHOICES?

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Shop Pay, and notchgear.com Gift Cards.

Please note: credit cards are authorized at the time the order is placed. Debit and check cards may reflect deduction of funds immediately upon order. For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match this criteria.

 

DO I HAVE TO PAY SALES TAX?

Sales tax is only charged if you are located in our home state of Arizona.

 

HOW DO I BUY A GIFT CARD?

To purchase a gift card for someone, CLICK HERE.

 

HOW DO I REDEEM A GIFT CARD?

Simply enter the code on your gift card in the Gift Cards/Discount Code box on the payments screen at checkout.

 

WHAT IS YOUR PRIVACY POLICY?

You can find our Privacy Policy HERE.

 

WHAT ARE YOUR TERMS OF SERVICE?

You can find our Terms of Service HERE.