Free Returns & Exchanges on U.S. Orders*
You have 30 days from the date your order was delivered to start a return or exchange.
Begin a Return or ExchangeHow Returns & Exchanges Work
IS IT EASY TO EXCHANGE OR RETURN ITEMS?
Yes! Just start your return or exchange here and you'll receive step-by-step instructions and a prepaid shipping label via email.
WHICH ORDERS ARE ELIGIBLE?
Every item purchased on notchgear.com is eligible for return or exchange unless it's marked as final sale.
Hats purchased through our dealers, bulk orders, wholesale orders, and international orders are not eligible.
WHAT ITEMS ARE RETURNABLE?
Unworn, unwashed, and unused merchandise in NEW condition with original tags, stickers, and cardboard insert, purchased in the last 30 days. A quick try on is ok of course.
IMPORTANT: We can't accept hats that have been worn. Items received back with signs of wear, such as dirt, makeup, hair, dander, or odors, will not be eligible for a return or exchange, will not be refunded, and will not be sent back to the customer.
We take pride in shipping your order out in pristine condition, please do the same when returning it to us.
WHEN WILL I GET MY EXCHANGE ITEM?
We’ll send your exchange item out as soon as we receive and approve the condition of your returned item.
HOW SOON WILL I GET MY REFUND?
We’ll always process your return and issue your refund as quickly as we can. Once the returned item is inspected and the condition is approved, your refund will be processed. Please allow 5-10 business days for the refund to reflect in your account. This may vary depending on your financial institution.
WHAT ITEMS ARE NON-REFUNDABLE?
- Your original shipping charges unless we shipped you damaged or incorrect item(s).
- Items marked as final sale.
- Items that have been worn or show signs of wear, such as dirt, makeup, hair, dander, or odors.
- Items shipped back to us in a bag, envelope, or undersized box.
- Items missing their original tags, stickers, or cardboard insert may not be eligible for a return or exchange.
WHAT IF I RECEIVED A DAMAGED ITEM?
We're sorry your order arrived damaged. Please email photos of the damaged item and your order number to contactus@notchgear.com. Once we review your photos, we'll ship a replacement right away. There's no need to send the damaged item back.
WHAT IF I RECEIVED THE WRONG ITEM?
We're sorry you received the wrong item. We inspect every hat as we pack it, but every now and then a mistake slips through.
Please email photos of the item you received and your order number to contactus@notchgear.com. Once we confirm, we'll ship the correct item and email you a free prepaid label to send the wrong item back.
We respond to emails Monday through Friday.
* For orders placed in the United States (including Alaska & Hawaii), your first return or exchange on each order is free! If you exchange an item and then need to return or exchange the replacement, shipping for that second return is your responsibility. Your original shipping charges will not be refunded unless we shipped you damaged or incorrect item(s). Orders placed outside of the United States to include APO/FPO, U.S. Territories, and International, are not eligible for returns or exchanges.
Please Note: If you use a Priority Mail box with a First Class return label, we'll deduct any additional postage from your refund. To avoid this, use a plain brown box or wrap the Priority Mail box in plain paper.