Hey TurkeyNugs!
Thank you for your review of the Adjustable Multicam Operator, we're sorry it didn't fit you as expected. That particular cap is one of our best sellers and one that we've been selling for quite a few years. We don't have any known issues with that cap being too big, it's a low profile unstructured cap and typically fits about the same as our other similar styles. However, every once in a while, there may be one that is outside of our size tolerances because each hat is essentially hand made.
We do offer free returns & exchanges as long as the hat is in new, unworn condition (a quick try on is ok of course). If it's still in new condition, you're free to send it back for a refund or an exchange. If you opt to exchange it, we can evaluate it once we get it back to see if it's an outlier and try to hand-select one that would fit you better. No pressure, we just wanted to make the offer. Thanks for giving us a shot and let us know if I can answer any other questions for you.