Shipping Information
Everything you need to know about how your Notch order gets to you.
Most Orders Ship In 1 Business Day
We ship Monday through Friday, excluding holidays.
APO/FPO
We proudly ship to APO/FPO military addresses using USPS.
We Ship Worldwide
If your country appears during checkout, we currently ship there.
Your Order, Start to Finish
When Will My Order Ship?
Most in-stock orders ship within 1 business day. We ship Monday through Friday, excluding holidays. Orders placed on a weekend or holiday ship the next business day.
We do our very best to get every order packed and shipped out quickly.
Once your package is in the carrier's hands, delivery timing is out of our control. Delivery times provided by carriers are estimates and are not guaranteed, including faster services like USPS Priority Mail.
If your package seems delayed, email us at contactus@notchgear.com and we'll be happy to look into it.
Can I Change or Cancel My Order?
Yes, if it hasn't shipped yet. Because most orders ship within 1 business day, please email us at contactus@notchgear.com or call us at 928-285-2997 right away.
Once your order has shipped, we can't change or cancel it. For U.S. orders, you can start a return or exchange once it arrives. See our Exchanges & Returns page for details.
How Is Shipping Calculated?
Shipping is calculated at checkout based on your zip code and the weight of your order. You choose the carrier and speed that work best for you, from economical USPS options to faster UPS and FedEx delivery.
Orders of 3 or more hats ship by USPS Priority Mail because of the added weight. Combining your hats into one order usually costs less than placing separate orders.
Has My Order Shipped?
You'll receive an email confirmation with tracking information as soon as your order ships.
Don't see it? Please check your spam or junk folder first. Shipping notifications sometimes end up there.
If you still believe you did not receive your shipping confirmation, please contact us at contactus@notchgear.com.
How Do I Track My Order?
Tracking information will be emailed once your order has shipped. You can also log into your account to view your order status and tracking details.
Please note: USPS tracking updates may occasionally be delayed until the package reaches your local post office.
My Tracking Says Delivered, But I Don't Have My Package
Carriers sometimes mark a package as delivered a little early. Before contacting us, please:
- Check around your property, including porches, side doors, garages, and mailboxes
- Ask neighbors and anyone else at your address if they picked it up
- Wait 24 to 48 hours, since many packages show up shortly after the delivery scan
If it still hasn't turned up, email us at contactus@notchgear.com and we'll work with you to make it right, whether that means reshipping your order or filing a claim with the carrier.
APO/FPO Shipping
Do You Ship to APO/FPO Addresses?
Yes. We proudly ship to APO/FPO military addresses using USPS.
To help avoid delays, please enter:
- Full name
- PSC number
- Unit number
- APO/FPO city designation
- Correct military state code (AE, AP, or AA)
International & Address Changes
Do You Ship Internationally?
If your country appears during checkout, we currently ship there. International rates are set by the carrier based on weight and destination.
International customers are responsible for any duties, taxes, import fees, or customs charges required by their country. Unfortunately, we do not offer returns, exchanges, or replacements on international orders.
What Happens If My Shipping Address Is Incorrect?
If an order is submitted with an incorrect or incomplete address, we'll email you as soon as possible. Your order will ship once we hear back with the correct address.
If a package is returned to us as undeliverable, you can choose to:
- Have it re-shipped to your corrected address. We'll send you an invoice for the additional shipping cost.
- Receive a refund, minus our shipping costs on your original order.
Questions About Your Order?
If you have questions about your order, our team is always happy to help.